Ever shown up to a big airline terminal only to learn your flight leaves from somewhere called an FBO? You’re not alone. For many first-time charter travelers and shippers, the private terminal experience feels mysterious—until you try it once and wonder why you didn’t do it sooner.

This guide breaks down how fixed-base operators (FBOs) work in plain English and shows how they supercharge Part 135 charter airline trips, from on-demand cargo flights to private jet service. It’s written for real people (not pilots), with checklists, etiquette tips, and time-savers you can use on your very next flight with Sierra West Airlines—a family-owned operator flying Lear 60 jets and Metroliners.

What Is an FBO (and Why Should You Care)?

An FBO is a private terminal at an airport that serves general and business aviation. Think of it as your fast lane for departures and arrivals:

• No crowds or long lines—walk in, check in, and you’re on your way.
  
• Closer parking and quick access—often steps from the aircraft.
  
• Services you’ll actually use—quiet lounges, conference rooms, coffee, and helpful staff.
  

For Part 135 charter airline flights, FBOs are where the magic happens: smoother arrivals, faster departures, and a human-scale experience that matches the family-owned service culture at Sierra West.

Why FBOs Matter for Part 135 Charters

• Time certainty: Arrive 15–20 minutes before departure and skip the chaos.
  
• Privacy & comfort: A calm, professional environment for teams, families, and VIPs.
  
• Proximity: Many FBOs sit at smaller regional airports, often closer to your final destination—cutting hours off the trip.
  
• Cargo-friendly: Clear vehicle access, simple handoffs, and staff experienced with on-demand cargo flights.
  

11 Things Nobody Tells You About Using an FBO (But You’ll Be Glad You Know)

1) Finding the Right Door

FBOs are usually separate from airline terminals. Follow signs for “General Aviation” or the FBO’s name. When in doubt, call ahead—staff will happily guide you in (and even meet you curbside).

2) Parking Is Close—and Easy

Most FBOs have guest parking just outside the lobby. Some offer valet or a complimentary “crew car.” If you’re coordinating a pickup, share the street address of the FBO, not just the airport name.

3) Security Is Streamlined, Not Skipped

Bring a government-issued ID. Expect a quick check-in, not airline-style lines. Ramp areas are controlled—follow staff instructions and stay within marked zones if you’re escorted to the aircraft.

4) Baggage: More Flexible Than Airlines

Pack as you normally would. Liquids and laptops are typically fine to carry on. If you have something oversized or unusually heavy, give a heads-up so the crew can plan stowage.

5) Lounges Are Built for Real Work (or Quiet)

You’ll find wi-fi, coffee, water, snacks, and often conference rooms. It’s a great place to prep for a meeting—or decompress with your family before a getaway.

6) Ramp Etiquette 101

When allowed on the ramp:

• Keep phones away while walking; watch your footing.
  
• Never approach propellers (even when quiet).
  
• Wait for a line tech to escort you. Safety first, always.
  

7) Arrival Timing: 15–20 Minutes Is Perfect

No need to show up hours early. If you’re running late, call the FBO or your dispatcher—charter schedules are flexible within reason.

8) Pets and Kids Are Welcome

Most FBOs are family- and pet-friendly. Let your team know if you’re traveling with animals so they can set expectations (leashes, carriers) and help with safe boarding.

9) Weather & Alternates (Zero Jargon)

Bad weather? Your crew may choose a nearby alternate airport with better conditions. This is normal and usually adds minutes, not hours—your car will meet you there. The priority is safe, smooth travel.

10) Fees & Paperwork Made Simple

FBOs may charge ramp/handling fees; on charters these are commonly included in your quote. If you’re paying directly for services (rare), the front desk will itemize it—just ask for a summary.

11) Cargo Handoffs Are Fast (When You Prep)

For on-demand cargo flights, smooth handoffs start with a 3-line note:

• Who to meet at pickup/drop (name + phone).
  
• What we’re moving (pieces, dims/weight, any “keep upright/fragile” notes).
  
• Timing window and chain-of-custody instruction (e.g., photo at handoff).
  

The Non-Pilot’s Glossary (So You’re Never Lost)

• FBO: Private terminal for business/general aviation.
  
• Ramp: Secured area where aircraft park and are serviced.
  
• Line tech: Trained ground crew who guide aircraft, fuel, and help passengers.
  
• Tail number: The aircraft’s registration—your “flight identifier” in charter.
  
• Handling: Ground services (parking, fueling, catering, baggage help).
  

Quick Checklists You Can Save

For Private Travelers (Teams, Families, Execs)

• ID & timing: Government ID; arrive 15–20 minutes before departure.
  
• Parking & pickup: Share the FBO address with your driver.
  
• Luggage: Tell us about oversized or fragile items.
  
• Catering: Simple requests (coffee, water, snacks) are easy—ask ahead.
  
• Children & pets: Flag any special needs so we prep the cabin.
  

For Shippers (Ops, Supply Chain, Maintenance)

• What & how much: Pieces, dimensions/weight, orientation (upright? fragile?).
  
• Contacts: Names + mobile numbers at both ends.
  
• Windows: Ready time and latest delivery time.
  
• Docs: Labels, MSDS (if needed), photos.
  
• Handoff: Chain-of-custody note (name/time/photo) keeps everyone synced.
  

Busting 5 Myths About Private Terminals

• “I’ll get lost.” FBOs are clearly marked; staff happily guide you by phone.
  
• “Security is lax.” It’s streamlined, not lax—ID checks and escort rules still apply.
  
• “It costs more to use an FBO.” For charters, handling is typically bundled into your trip.
  
• “It’s only for billionaires.” Many clients use FBOs for productivity and time certainty, not luxury.
  
• “Cargo doesn’t belong at an FBO.” FBOs handle urgent, specialized shipments every day.
  

Why This Fits Sierra West’s Way of Flying

As a family-owned Part 135 charter airline, Sierra West believes travel should feel personal, predictable, and safe. We partner with FBOs that share those standards, so whether you’re booking private jet service on a Lear 60 or arranging on-demand cargo flights on a Metroliner, you get:

• Reliable, human support from first call to touchdown.
  
• Safety-first operations with clear communication and simple instructions.
  
• Time certainty that turns stressful travel into a smooth routine.
  

Want more practical know-how? Explore: Private Charters • On-Demand Cargo • Our Fleet • Contact Operations

The Bottom Line

Understanding FBOs gives you leverage—in time, comfort, and control. The next time you plan a trip or a shipment, choose a Part 135 charter airline that treats the private terminal as an extension of service, not an afterthought. Once you’ve experienced it, you’ll never want to sprint through a crowded concourse again.
Have a time-sensitive shipment or a team trip coming up? Share your city pair and time window with Sierra West, and we’ll suggest the best FBO options and a simple, two-line plan to keep your day on schedule.